Privacy policy

Account information such as name, email, phone number, job title and language preference.

Organization information and legal documents submitted for verification.

Booking, messaging, rating and dispute records created while using SELA.

Payment information processed by our payment provider; SELA does not store full card numbers.

To operate the marketplace: verify organizations, schedule and deliver meetings, process payments and payouts, and resolve disputes.

To send service notifications by email and in the platform, in your chosen language.

To keep the platform secure, prevent fraud and meet our legal obligations.

With the other party to a booking, limited to what is needed for the meeting.

With service providers acting on our behalf, such as payment processing, hosting and email delivery, under contractual safeguards.

With authorities when required by law.

We keep records for as long as your organization's account is active and afterwards for the period required by law and for legitimate business purposes such as resolving disputes.

You can access and update your profile at any time, change your language and notification preferences, and ask us to correct or delete personal information, subject to legal retention requirements.

We use encryption in transit, access controls and audit logging to protect information. No system is perfectly secure; please report any concern to support@sela.health.